Privacy Policy – Great Lakes Consulting Pro

1) Who We Are

Great Lakes Consulting Pro (“we”, “us”, “our”) provides luxury car acquisition consulting services, including market research, sourcing, negotiation, logistics coordination, and after-sale advisory. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use greatlakesconsultingpro.com or interact with our services.

2) Scope

This Policy applies to website visitors, prospects, and clients. Additional terms may apply in a signed engagement letter.

3) Information We Collect

3.1 You provide directly

  • Contact details (name, business title, email, phone).
  • Company information (legal entity, billing address, tax/VAT numbers as applicable).
  • Vehicle preferences & constraints (budget, model/specs, desired delivery location).
  • Identity & KYC data where required for compliance (e.g., government-issued ID number only if required by law or the seller/financier).
  • Transaction data (purchase intent, quotes, invoices, payment confirmations).
  • Communications (emails, forms, messages, call notes).

3.2 Collected automatically (website)

  • IP address, device & browser type, operating system, referral URL.
  • Pages viewed, time on page, clicks/scrolls, error logs.
  • Cookies and similar technologies (see Section 9).

3.3 From third parties (where lawful)

  • Lead sources, dealer/partner feedback, credit/finance pre-qualification status with your consent, logistics providers (delivery status), and publicly available corporate data.

Payment processing: card/bank data is handled by PCI-compliant processors; we receive only limited billing metadata (e.g., last4, status).

4) Purposes & Legal Bases

We process personal data to:

  1. Deliver services (advisory, sourcing, negotiation, logistics). (Contractual necessity)
  2. Communicate about requests, quotes, and timelines. (Contract/Legitimate interest)
  3. Compliance (KYC/AML where applicable, record-keeping, tax). (Legal obligation)
  4. Improve and secure our website/services (analytics, debugging, fraud prevention). (Legitimate interest)
  5. Marketing (newsletters, offers, event invites) only with consent where required. (Consent/Legitimate interest)

5) Sharing & Disclosures

We do not sell personal information. We may share with:

  • Service providers/processors: hosting, CRM, email & marketing tools, analytics, payment processors, IT/security.
  • Transaction partners: vetted dealers, auction houses, logistics/transport, insurers, financing partners — only as needed for your requested services.
  • Professional advisors: legal, tax, compliance.
  • Authorities: where required by law, court order, or to protect rights and safety.
  • Business transfers: in the context of mergers, acquisitions, or restructuring.

All processors are bound by confidentiality and data-processing agreements where required.

6) Data Retention

We keep data only as long as necessary for the purposes above:

  • Engagement & billing records: typically 7 years (tax/legal).
  • Marketing contacts: until you unsubscribe or after 24 months of inactivity.
  • Web analytics: per tool default but generally 14–26 months in aggregated form.
    We may anonymize data for statistical purposes.

7) Security

We use administrative, technical, and physical safeguards, including TLS encryption in transit, access controls, least-privilege policies, and vendor due diligence. No method is 100% secure; residual risk remains.

8) Your Choices & Rights

Depending on your jurisdiction (e.g., GDPR for EEA/UK, PIPEDA in Canada, CCPA/CPRA in California), you may have rights to:

  • Access and receive a copy of your data.
  • Correct inaccuracies.
  • Delete data (subject to legal retention).
  • Restrict or object to processing.
  • Withdraw consent (e.g., marketing).
  • Data portability (GDPR/EEA/UK).
  • Opt out of “sale”/“sharing” for cross-context behavioral advertising (CCPA/CPRA; we do not sell data but honor applicable opt-outs).

How to exercise: email privacy@greatlakesconsultingpro.com. We may verify your identity and respond within the timeframe required by law.

9) Cookies & Tracking

We use essential cookies (site functionality) and optional cookies (analytics/marketing).

  • Manage cookies in your browser or via our on-site Cookie Preferences tool (if shown).
  • Disabling optional cookies may reduce site performance or personalization.

Typical tools (may vary): analytics (aggregate usage), tag manager, A/B testing, reCAPTCHA for bot prevention.

10) International Transfers

Data may be processed in countries other than where you reside. Where required, we use lawful safeguards (e.g., Standard Contractual Clauses / adequacy decisions).

11) Children’s Privacy

Our services are for adults and businesses. We do not knowingly collect data from individuals under 16.

12) Third-Party Links

Links to dealer, auction, insurer, or logistics websites are provided for convenience. Their privacy practices are independent — please review their policies.

13) Marketing Opt-Out

You can unsubscribe from marketing emails at any time via the Unsubscribe link or by emailing privacy@greatlakesconsultingpro.com. Transactional/service messages will continue as needed.

14) Changes to This Policy

We may update this Policy periodically. Changes will appear here with a new “Last Updated” date. Material changes may also be notified by email or on-site notice.

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